SiteLive's original service, SiteLive Pro, makes it simple. Sales Professionals within the SiteLive Service Center handle all customer chats. Their goal is to get you great sales leads. After the chat, SiteLive automatically sends you the sales lead directly into your sales lead management system. You then call the customer on the phone to work the sale.

Most dealerships who use SiteLive choose SiteLive Pro because it frees them from having to chat with customers during their busy day and does not require learning the live chat software needed for the SiteLive Express product.

With SiteLive Pro, a professional sales representative within the SiteLive Service Center interacts directly with your customer. Their online demeanor is very similar to that of an English butler - always polite, super courteous, and very friendly.

Their goal is to be service minded, but to get you more sales. They collect the customer's name, phone number and car preference. They do not discuss product or price related questions - those are best handled by the dealership. To date SiteLive has handled over a half-million chat interactions. In 1998 they were the first in the world to sell a car on the Web using chat. Nobody knows more about selling cars through chat than SiteLive.

Most Dealerships Choose SiteLive Pro
Most dealerships choose SiteLive Pro, rather than SiteLive Express. This is because SiteLive Pro is simply easier. With SiteLive Pro, there's no software to install or learn. And SiteLive handles all customer chat interaction, so you don't have to worry about being at your desk when a chat rings in. Another factor to consider is that a percentage of chats that take place do not result in a sales opportunity. These non-sales related chat sessions would otherwise be time consuming and counter-productive for dealership personnel to handle. Some chatters ask service repair questions. While other chatters may ask about store hours or employment opportunities. With SiteLive Pro, these types of non-sales chats are handled with expert care, and are done free of charge. SiteLive only bills you for chats that result in a sales lead.

With SiteLive Express, all incoming chats will go to the dealership first. If the dealership is not available to take the chat, the customer is instantly transferred to the SiteLive Service Center for live interaction and subsequent capture of the sales lead. Only SiteLive offers this exclusive ROLLOVER feature.



Without the ROLLOVER feature, the customer sale is lost when the dealership isn't available to take a chat. Before choosing a software-only live chat product offered by a SiteLive competitor, ask what happens to a customer who rings in for chat when you are not available and are helping another customer in the showroom. The answer is that nothing happens to that customer and you lose the sale.

The fact of the matter is that chat software providers are a dime a dozen on the Internet. These software companies have NEVER ACTUALLY TAKEN A LIVE AUTOMOTIVE SALES CHAT themselves and simply don't know this business - they just rent software. On the other hand, SiteLive has chatted live directly with over a half-million auto buying customers. What these other companies don't know (and therefore aren't telling you) is that you will miss out on over 50% of the incoming chat sales opportunities if you don't have a professional service center (specifically trained to sell cars) to back you up and take the chats when you aren't available. 50 percent!

Without ROLLOVER You Miss 50% Of The Chat Sales
Customers will ring-in for chat at random times throughout the day. Unfortunately, there are no set patterns for this, so you need to be ready at ALL TIMES because you never know when the BIG sale will ring in. Another factor to consider is that when a customer does ring in, and their chat is not "picked-up" or answered within 5-10 seconds, they will usually drop off and not come back again.

The reality is that few Internet Sales Managers can afford to simply DROP EVERYTHING and within 5-10 seconds answer a chat when it rings in. What if you are at lunch? What if you are on the phone with a good sales opportunity? What if you are not at your desk and are helping a customer in the showroom? Without the SiteLive Service Center to back you up with ROLLOVER and take that customer chat, you will miss important sales opportunities.

If you save $10 by going with a SiteLive competitor, but miss out on 3-4 good sales a month, are you better off? For the money, SiteLive offers the greatest overall value.

Getting going with SiteLive Express is a snap. After a quick internet download of the live chat software, you're ready to go.

Product Questions & Answers

Question: Do I pay for a chat taken by the SiteLive Service Center if that chat doesn't turn into a sales lead?
Answer: You are only charged for chats that turn into sales leads and which are subsequently sent to the dealership.

Question: How do I get the sales lead after SiteLive chats with the customer?
Answer: After the SiteLive Service Center chats with a customer, they send you a sales lead via email. This sales lead is sent directly into your sales lead tracking system at the dealership. SiteLive sales leads will automatically show in your tracking system just as other 3rd party sales leads do. SiteLive can also send the sales lead to your personal email or cell phone.

Question: How does the chat button get onto my Web site?
Answer: SiteLive will contact your Web site host to have the chat button installed. SiteLive handles the entire process, so you don't have to get involved.

Question: Why should I trust SiteLive to chat with my customers?
Answer: SiteLive has chatted with over a half-million customers to date. The largest dealerships in the world trust SiteLive with their customers, including each of the top 6 auto groups in the US as well as General Motors and Mercedes-Benz USA. SiteLive has developed a proprietary method of chatting that ensures every customer is given world-class service during each and every chat.

30-Day "No-Strings-Attached" Free Trial
Try our Live Chat service for 30 days. It's absolutely free. If you don't like it after 30 days, we simply shut it off and there is no charge to you whatsoever. The worst thing that can happen is you'll sell more cars.

Just click this free trial button and fill out the 30-day Free Trial Form. Activating the service on your Web site can happen in as little as 48 hours depending on your Web host company. There is no setup fee or charge of any kind billed from SiteLive during the "No Strings Attached" Free Trial.